Issues with report generation in Worklogs Cloud - "Failed to fetch issues: Request failed with status code 400" or "Cannot read properties of undefined (reading 'avatarUrls)"
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Investigating - We are currently investigating an issue affecting report generation in Worklogs for Jira Cloud. Users may encounter an error message stating "Failed to fetch issues: Request failed with status code 400" or "Cannot read properties of undefined (reading 'avatarUrls')" when trying to generate reports, especially when using broad filters like all projects and all users.
We have reported this issue directly to Atlassian as it relates to Jira Cloud API responses, and we are currently waiting for a response from Atlassian support. In parallel, our engineering team is actively investigating potential mitigations on our side. In the meantime, you can successfully generate reports by narrowing down your filters to specific projects and smaller groups of users. We will share further updates as soon as we hear back from Atlassian or have news from our development team.
Sep 18, 2026 - 16:14 CEST
We have reported this issue directly to Atlassian as it relates to Jira Cloud API responses, and we are currently waiting for a response from Atlassian support. In parallel, our engineering team is actively investigating potential mitigations on our side. In the meantime, you can successfully generate reports by narrowing down your filters to specific projects and smaller groups of users. We will share further updates as soon as we hear back from Atlassian or have news from our development team.
Sep 18, 2026 - 16:14 CEST
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Welcome to the SolDevelo Status Page! This is your go-to place any time you want to check the current and historical status of our apps for Jira. We're here to keep you informed about any incidents and scheduled maintenance. Our apps rely on certain Atlassian services, so if any of these components experience issues, it could potentially impact you too. We monitor the status of those dependencies and we’ll let you know if there are any disruptions.
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Worklogs - Time Tracking, Time Reports, Timesheets
Degraded Performance
Multiple Checklists for Jira
Operational
QAlity Plus - Test Management for Jira
Operational
Team Planner - Resource Planning and Capacity Planning
Operational
Time Assistant - Time Tracking and Workload Dashboard
Operational
Jira Cloud APIs
Operational
User APIs
Operational
Authentication and user management
Operational
Jira Software Purchasing & Licensing
Operational
Jira Software Marketplace
Operational
Jira Service Management Purchasing & Licensing
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.